Frequently Asked
questions

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Trainer

Categories


  • All Questions
  • Course Information
  • Books & Study Material
  • Exams & Evaluation
  • Certifications & Recognition
  • Lectures, Batches & Mentorship
  • Fees, Payments & Policies
  • Eligibility & Account Management
  • Technical Support & Issues
  • Support & Assistance
  • Course Changes & Extensions

Categories

  • All Questions
  • Course Information
  • Books & Study Material
  • Exams & Evaluation
  • Certifications & Recognition
  • Lectures, Batches & Mentorship
  • Fees, Payments & Policies
  • Eligibility & Account Management
  • Technical Support & Issues
  • Support & Assistance
  • Course Changes & Extensions

Live lectures are not available in the Self Study Course. The Diploma course includes live sessions and mentorship.

Books are typically delivered 10–15 days after submission of documents and the undertaking form.

Exam dates vary by course. You can refer to the exam calendar or reach out for the specific dates.

Please let us know your area of interest—nutrition, fitness, or both—and we will guide you on suitable courses.

All INFS courses are conducted online.

INFS certifications are valid for practice outside India based on the specific country’s regulations.

INFS does not offer direct placement assistance.

Yes, FITTR recognizes INFS certifications for coach onboarding.

Yes, INFS certificates have a validity period. After expiration, scholars must undergo recertification.

Yes, INFS courses offer lifetime access to course content.

Yes, INFS courses come with a limited number of exam attempts, depending on the course.

Yes, INFS provides printed books for select courses.

Yes, books can be delivered internationally, though additional charges and exceptions may apply.

Yes, all live lectures follow a pre-defined timetable.

Not all live lectures are recorded and uploaded. It depends on the course.

No, live lecture recordings are not downloadable.

The medium of instruction for lectures and books is English.

Most INFS courses have exams scheduled every month.

No, exams cannot be taken on mobile phones or tablets. Use a desktop or laptop instead.

Yes, you may reattempt the exam if you do not pass.

No, reattempts are allowed only if the candidate fails the exam.

Exams are not conducted on Sundays or national/public holidays.

No prior booking is required. You can log in on the exam day and start the test directly.

Yes, you need to keep a photo ID (preferably Aadhaar) ready. The platform will prompt for verification.

Exams are held between 7 AM and 9 PM IST. Please ensure completion before 9 PM.

No, reattempts can only be made in the next month.

Most INFS exams are multiple choice questions (MCQs), except for viva and project evaluations.

Yes, each exam has a minimum passing percentage which must be met.

Yes, all exams are monitored via camera and are proctored.

Exam results are usually declared within 7 working days.

No, INFS does not send hard copies of certificates.

Yes, discounts are available for certain eligible categories.

No, INFS does not offer refunds for enrolled courses.

Yes, EMI payment options are available via select banks and card types.

No, email ID changes are not permitted after course registration.

The minimum age requirement for INFS courses is 18 years.

There is no upper age limit for enrolling in INFS courses.

Most INFS courses do not require prior educational qualifications.

Please check your login credentials or try the 'Forgot Password' option. Contact support if the issue persists.

If you haven’t received your books, please contact our logistics team with your order details for an update.

If you're facing issues accessing the exam, ensure your device meets technical requirements or contact support.

If your result is not visible, please wait 5–7 working days post-exam or contact support for an update.

If your FTP mentee hasn’t been assigned, please raise a ticket or inform the support team for assistance.

If your FTP mentee is unresponsive, please let us know. We’ll help coordinate the follow-up.

Yes, you can request handbooks by reaching out to the support team or placing an order via the portal.

Yes, you can book a consultation call with our academic councelors.

Our Cad team will reach out to you via email within 10 days from the date you receive the results of your core concepts to schedule your viva.

If the allocated slot is inconvenient for you, kindly contact us at support@infs.com before your batch starts. We will then remove you from this batch and add your name to the next one. Batch change requests will not be considered after 3 days.

You can extend your course by paying a certain re-enrolment fee. Please reach out to support@infs.com for further assistance.

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